COVID SAFETY GUIDELINES

At LOS Lifestyle Co. (LOS), we work to enhance trust and confidence through transparency and communication with our guests, we will:

  • Provide clear, consistent, and up-to-date communication to customers on new health & hygiene protocols via emails or the LOS Lifestyle and LOS Life Travel websites. It can be done both digitally and physically.

  • Work with suppliers to implement clear signage to inform guests of the enhanced cleaning protocols, avoiding physical contact, and recommendations. 

  • Share with guest guidelines ahead of the trip and where applicable, in-person upon commencement of the trip on the basis of advice from health authorities which may include the wearing of face masks or coverings, guidance on hand hygiene, and avoiding physical contact. This will be included in our electronic welcome document.

  • Inform guests about the support available if questions or concerns arise. Staff dealing directly with guests are being trained to answer questions, resolve challenges such as the detection of new cases, address situations where guests are not complying and share protocols before and during trips to reassure travelers.

  • Explore collaboration with medical/travel insurance companies to offer traveler insurance covering COVID-19 and assist with arrangements should they be necessary, such as emergency repatriation and medical care. 

  • We will continue to observe physical distancing when required or recommended in public situations by local authorities.

  • If you or someone else on your trip has symptoms of Covid-19 while traveling with us we will assist you to access appropriate medical care as quickly as possible.

 
 

MONITORING YOUR HEALTH

You may be required to complete a health survey prior to your arrival.  LOS Lifestyle Co. reserves the right to restrict symptomatic or exposed travelers from joining a tour. 

Once on the trip, you and your group members will remain in close contact for the duration of the trip. Please note that any expenses for testing, treatment, or self-isolation will be covered by  you and your travel insurer.

The above policies and guidelines are subject to review and can be updated as we continue to monitor evolving situations.

Please don’t hesitate to contact us if you have any questions about the above guidance or your particular LOS Life Travel. hello@loslifestyle.co